Release notes

11/20 General Overview

The platform update makes it easier than ever to explore and enjoy community services with a simplified interface, an upgraded Services Marketplace, and personalized activity suggestions based on resident preferences. Enhanced calendar features, check-ins, and Alexa integrations help residents stay engaged, while improvements to the Neighbors app and kiosks ensure a seamless and enjoyable experience.

Platform UI Simplification

• Simplified homepage user interface to improve navigation.
• Content and services are now grouped more clearly.
• New dedicated section for Alexa-related items.
• Announcement feature streamlined for easier use.
• Biggest update: an expanded Services Marketplace with pre-built activities and services that can be synced directly to communities.
• New “Feature of the Week” initiative launched to highlight features.

Services Marketplace Introduction

• Marketplace now clearly categorized and includes departments such as activities, maintenance, and more.
• Services come pre-filled with descriptions, images, and wellness dimensions based on customer data.
• Users can easily select and manage services like arts & crafts, chair hula, and baking.
• New capabilities demonstrated, including copying/syncing activities and renaming services.

Community Software Updates & Demo

• Introduced resident activity matching, suggesting activities based on resident preferences and pushing relevant announcements automatically.
• Activities now auto–color-coded by dimension of wellness.
• Users can set wellness goals and track balance against targets.
• Real-time analysis helps visualize attendance and event distribution.
• Monthly views include visual indicators; printed versions show color-coded bullets.
• Enhancements rolled out for the Neighbors app and kiosk check-ins for residents and visitors.

Enhanced Resident Management System

• New consolidated resident summary page for quick access to key info.
• Updated check-in feature with customizable greetings.
• Improved address book:
  • App invites separated from regular contacts.
  • Ability to assign multiple relationship managers.
• Added a new survey system with “question of the day” feature.
  • Residents can complete surveys via Alexa or the app.
  • Results tracked and displayed in the management dashboard.

Alexa System Updates

• Updated tools to move/add devices and update location info.
• TV signage can now be managed independently from other devices.

11/24 Marketplace

The team reviewed the Universal Services Marketplace, demonstrated syncing and customizing pre-built service offerings, and walked participants through permissions management and templates for creating activities.

Universal Services Marketplace Feature Demo

• Introduced the new services marketplace and its pre-built library of 200+ universal services.
• Categories include housekeeping, maintenance, activities, and more.
• Demonstrated syncing services from the universal library to a community calendar.
• Communities can add housekeeping services with customizable tasks (e.g., auto-clean, bathroom cleaning).
• Multiple services can be selected and synced at once.
• Showed how to rename categories and control resident-facing visibility.
• Highlighted improved staff app workflows for managing services and tracking resident activity vs. paper sign-ups.

Marketplace Transportation Feature Overview

• Encouraged syncing additional services such as transportation and activities.
• Reviewed adding transportation options to calendars or ordering through multiple channels.
• Emphasized correct asset assignment and capacity setup.
• Updates to transportation naming (e.g., “Transport” → “Transportation”) will propagate systemwide.

Category Configuration and Customization

• Matt reviewed how categories can be renamed, enabled, or disabled.
• Showed use of base items for categories (art, science, technology) for event creation and reporting.