Table of content
Social Posts let staff and residents share updates, photos, and news with each other, and like and comment on posts. Every post is visible either to staff only or to staff and residents.
- Staff can share updates about their day, notes about residents, or anything else with their team. They can also share a post with residents, for example to wish a resident happy birthday or share good news with the whole community.
- Residents get a social-media-style feed where they can share personal updates, photos, and news with their neighbors.
Turning On Social Posts
Posts are always on for staff.
You can determine if you want residents to have social post capabilities by request to support@speak2family.com. Simply request to have this turned on/off - or if you'd like to see a demo.
Posting as staff
In the portal
- On the portal home page, open the Posts tab to see existing posts.
- Each post shows whether it’s visible to staff only or to staff and residents.
- Click Like on a post to like it. Hover over Like to see who else liked it.
To create a post:
- Click Create Post.
- Write your post and add any photos.
- To share with residents, check Share with residents. You can then choose who sees it: all residents, specific residents, or a group (for example, the Pickleball group).
- Publish your post.
Posts In the Staff app
- Swipe left from the home screen to open the Community feed.
- Posts appear in this feed.
- Tap Create Post to post. It works the same as in the portal.
You can see if a Post is for staff or both staff and resident view, and you can "Like" a post. If you hover over the Like button you can see who liked it.
Posting as a resident
On the web or resident app
- Click the Social box.
- The Posts feed appears in the center of the page.
- Click Create Post to share a post.
In the Neighbors app
- Go to Social, then open the Posts tab.
- View posts or tap Create Post.
Who sees a resident’s post
Residents can’t choose their audience. Where they post decides who sees it:
| Where the resident posts from | Who sees it |
|---|---|
| The main Posts feed | All residents and staff |
| Inside a group (e.g., Gardening) | Only members of that group, and staff |
Residents cannot choose who sees their posts. Posts made by residents are viewed by all residents, or by members of the group it is posted to.
Requiring approval for a resident’s posts
Some residents may need staff to review their posts before anyone else sees them.
- Open the resident’s record.
- Go to the About tab.
- At the bottom left, check Requires Social Approval.
From then on, that resident’s posts go to an approval queue instead of posting right away.
Reviewing posts that need approval
- On the portal home page, click the Approvals button in the top right. A number badge shows how many posts are waiting.
- Review the list of pending posts.
- Approve or reject each post.
Terms and Conditions
The first time anyone (staff or resident) creates a post, they’re asked to accept the posting terms. They can’t post until they accept.
Speak2 provides simple starter terms. We recommend having your own posting policy for your community as well.
