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Alexa Diagnosis

View the status, move or add a new Alexa device 

Table of content

  1. Move a device
  2. Register or Add a new device 
  3. Print labels
  4. What room is Alexa assigned to?

Alexa Diagnosis

View the current status, move or register/assign a new device. Simply enter the full DSN (Device Serial Number) and we'll tell you what you can do with the device. 


Move a Device - Staff App

  1. Open the Staff app
  2. Click the Question Mark top left corner
  3. Click "Diagnose Device" 
  4. Scan the QR code or enter the full DSN 
  5. Select the room and click Move

Move a Device - Staff Web

  1. Go to Alexa > Alexa Diagnosis from the left hand navigation
  2. Enter the DSN 
  3. Select the new room 
  4. Click Move

To check if a device is assigned, simple scan the QR code on the Staff app under Alexa Diagnosis. You'll see what you can do with the device and if it's currently connected. 


Register or Add a New Device

Use your community's specific WiFi information and the setup@speak2software.com login. If you need the password, please email support@speak2family.com. 

  1. With the device, plug it in and set it up:  
    1. Echo Show Directions
    2. Echo Dot Directions
  2. Print labels for your devices - see steps here. 
  3. On the Staff Web, go to Alexa > Alexa Diagnosis from the left hand navigation
    1. Enter the full DSN 
    2. Press Search
    3. Select the Room and click Assign
  4. On the Staff app, go to the Question Mark top left corner
    1. Scan the QR code 
    2. Select the Room
    3. Click Assign 

Scan the QR code on the Staff app to check the status, move or assign a device. 

 


What room is this Alexa assigned to?

On the Staff App:

  1. Open the Speak2 Staff app
  2. Click Question Mark top left corner
  3. Click  Alexa Diagnosis
  4. Scan the QR code of the device and the room will display. If no room number, the device is not assigned. Send to support@speak2family.com to assign. 

On Alexa:

Say, "Alexa, what room am I in?" and Alexa will tell you the room number. 

If you're still not sure, email support@speak2family.com with the 3 digit code or the device serial number (DSN) on the bottom of the device. 


Setting up Alexa FAQs

  1. I'm setting up an Alexa Dot, but it won't connect to the app. Why?
    If an Echo Dot does not connect on the Alexa app, the device is most likely bricked (broken). We suggest to power cycle (unplug and replug the device) and check to make sure your Alexa app is on the latest version. If this does not work, try another device.

  2. What email and password do I use to login on the Alexa?
    Use the specific Speak2 email and password. You must use this to register the device. Email support@speak2family.com if you need the login information.

  3. How do I reset an Echo Show?
    Speak2 must deregister the device on the backend. If you wish to release a device from your community, it will no longer function as a community managed device and must be set up with another account. Email support@speak2family.com if you want to deregister a device. 

  4. I don't have a QR code. How do I print a QR code label?
    Follow the steps here.  

  5. How do I program an Alexa?
    To see if a device needs to be setup or assigned, enter the DSN under Alexa Diagnosis. We'll tell you if it needs to be set up, it is currently assigned and to which room.