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Reset or register an Alexa

Table of content

  1. About registering devices
  2. Register an Echo Show
  3. Register an Echo Dot
  4. FAQs

Resetting/Registering an Echo device

If you must reset or register a new device, follow the steps to onboard the device to your community. You may have to reset or register a device if you have a new one or need a manual reset. Please onboard the device with your community's specific WiFi information and the Speak2 login. 

Register an Alexa Show

Onboard an Echo Show (screen-based device). You will onboard physically at the device and do not need an app.

  1. Plug in the Echo Show and wait for the device to turn on
  2. Select English language
  3. Enter the Alexa WiFi network
  4. Login with the Speak2 email and password. Email support@speak2family.com if you do not have the email or password. 
  5. Skip all prompts and steps. Don't add a phone number, address or enable other settings. 
  6. If the device asks to download software updates, click yes. The device will reboot and come back on. 
  7. Send the 3 digit code or last 3 digits of the device serial number (DSN) on the bottom of the device. Speak2 MUST assign the device for it to connect with your community correctly.  Keep the device plugged in.


    Register an Alexa Dot

    Onboard an Echo Dot (screenless device). You will onboard the device using the Alexa app on your smartphone or tablet. 

    1. Connect your phone or tablet to the Alexa WiF. Reach out to your community if you don't have this information. The device must be on this WiFi for proper setup. 
    2. Download the Alexa App and login with the Speak2 email and password. Email support@speak2family.com for the email and password if you do not have it. 
    3. Accept the "Speak2 Guest" profile. Do not create a new profile, and skip all prompts and steps. Do not add a phone number or enable your Contacts. If presented with WiFi information, enter the same details as above.
    4. Plug in the Echo (Alexa) Dot 
    5. Put the Echo Dot in setup mode by pressing the circle (across from the mute button) until it resets or launches "set up" mode. It will blink yellow/orange.  
    6. Click "Add Device" at the bottom of the screen.
    7. Select "Amazon Echo" device and the type of Alexa you're setting up (Echo Dot).
    8. Skip every prompt. Do not add an address, phone number, or voice profile. 
    9. Alexa will announce once it's ready. 
    10. Send the 3 digit code or last 3 digits of the device serial number (DSN) on the bottom of the device. Speak2 MUST assign the device for it to connect with your community correctly.  Keep the device plugged in.

    Don't add your phone number, address or set a voice profile. Skip all of these settings. 

     


    Setting up Alexa FAQs

    1. I'm setting up an Alexa Dot, but it won't connect to the app. Why?

      If an Echo Dot does not connect on the Alexa app, the device is most likely bricked (broken). We suggest to power cycle (unplug and replug the device) and check to make sure your Alexa app is on the latest version. If this does not work, try another device.

    2. What email and password do I use to login on the Alexa?

      Use the specific Speak2 email and password. You must use this to register the device. Email support@speak2family.com if you need the login information.

    3. How do I reset an Echo Show?
      Speak2 must deregister the device on the backend. If you wish to release a device from your community, it will no longer function as a community managed device and must be set up with another account. Email support@speak2family.com if you want to deregister a device. 

    4. How do I print a label? 
      Follow the steps here.