Requests on the staff app

Manage requests. Accept, schedule or create new ones.

Accepting requests on the Staff app 

You will receive a notification for the departments turned on for you.

1. A notification will beep on your phone
2. A card will appear with order details and options to accept or video call 
3. Click the check mark to accept. Alexa will alert them that you've accepted the request.
4. Once accepted, click the calendar icon to schedule for a later date 
5. Click the close button to complete the request

Checkmark = Accept
Minus = Re-open
X = Close
Horn = Send Announcement
Video icon = call Alexa
Calendar = schedule request

Closing requests

Close the request on the staff app by clicking the X icon

Reopen requests

If you need to reopen a request because you can no longer take it, click the gray minus button. It will re-open the request, and a notification will go out to all staff again on their phones. 

Schedule requests

Add the event to your calendar for a later time or date.

1. Accept the request
2. Click the calendar button. 
3. Click Schedule
4. Click Send. 

Reassign requests - The Hidden Gem - Convert to Order

Sometimes residents will use Alexa to ask for help, but the request being made is actually something for another department, or needs to be scheduled as an "order". Below is how to handle this in the staff app.

1. If you long-hold the request header where the department color is displayed, a "Convert request" button will appear. 
2. Tap this and you can assign this request to another department.
3. This will move the request from a general or care request to whatever department you have chosen, and only staff assigned to that department will see it.
   
4. Note, the "Convert to order" only works for request that have been made via Alexa. 

Create requests

1. Click the bell icon top left corner
2. Select the resident
3. Select the department
4. Select the service, enter details and click submit