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Contacts and Calling

Set up Alexa for audio and video calls


Table of content

  1. App Users
  2. WiFi Phone
  3. Family app invites and more
  4. Community contacts

Alexa can be used to call any Community Contacts added in the Staff web or any App Users or WiFi Phone contacts in the resident address book. There are 3 types of contacts: 

  1. Community Contacts
  2. App Users
  3. WiFi Phone
   Type of call Incoming calls (to Alexa) Outgoing calls (from Alexa)
Community Contacts Any Alexa can call these numbers.  Depends on setup Yes
App Users Family app contacts enabled to make/receive audio or video calls Yes Yes
WiFi Phone They cannot make calls to Alexa. Landline or cell phones only.  No Yes

 

App users

Select Family for the Family app and Neighbors for the resident app. 

  1. Go to the resident record > Address Book > App Users
  2. Click "Invite to app" 
  3. Select the Neighbor (resident) or Family app 
  4. Enter in name, phone or email 
  5. Click Announcements to receive text or email announcements. 
  6. They will receive an invitation with a one time 4 digit code to register. 

 

You will invite a main relationship manager (this can be the resident or family member) and they will be the primary account manager. You always have visibility on invites via the Staff web. Delete, edit or change whether someone receives announcements. 

 

There are guides, printouts and instructions for the Family app. 

Click here to view more and share material for families, residents and staff. 

WiFi Phone Contacts

WiFi phone is for outgoing calls only and contacts who do not want to download the app. Incoming calls cannot be received. 
  1. Go to the Resident Record and click the Resident's name
  2. Click Create Address Book > WiFi Phone
  3. Select Add Contact
  4. Add the phone number, contact name, email 
  5. Click Announcements to receive text or email announcements. 

Calls to WiFi Phone contacts show as a randomly generated number from Alexa.

You cannot change this. Use the family app if you want to see a display name.

 

Calling FAQs

1. Can Alexa call 911? 
No, she cannot call 911. 

2. Who can Alexa call? 
Alexa can call and receive any app-enabled contacts on the Family app, outgoing calls to US landline or cell phone numbers, and community-wide contacts. She cannot call international numbers or extensions numbers. 

3. Can I turn off video calls?
Yes, turn the shutter on your Alexa Show. This is useful for extra privacy. 

4. Can Alexa receive voicemails?
No, due to the privacy and security components, Alexa cannot receive voicemails. 

5. How do I know when there is a missed call? 
Alexa will send a notification if a call is missed so there will be a yellow light and icon. Ask, "Alexa, what are my notifications?"

6. Can Alexa do drop in? 
No, Alexa cannot do drop in. All calls must be answered by the device either through voice or by pressing the answer button on the screen. 

7. Why does the number show as a random number when calling from Alexa? 
The Resident contact name will only display calling through the Speak2 Family app. A random generated number will display when calling a landline. This cannot be changed due to privacy and security of the device. See above.