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Contacts and Calling

Set up Alexa for audio and video calls


Table of content

  1. About Alexa Address Books
  2. Invite a family member to the Community app
  3. Add contacts by staff 
  4. Room to room contacts
  5. Calling FAQs

About Alexa Address Books

Residents can use Alexa to make audio or video calls. If calls are added by staff under "Cell-Landline," then residents cannot make video calls or receive any calls. If you'd like a resident to make and receive both audio and video calls, then invite the resident's main contact member to the community App. 

There are 2 address books per Resident. 

  1. Community Contacts (view more info here!)
  2. Personal Alexa Address Book

Invite a family member to the Community App

Families can manage and add contacts directly when you invite them to the Community app. You will send the main relationship manager (RM) a text message with a one time sign up code for them to use. They can invite more contacts afterwards. 

  1. Go to the resident's address book in their resident record
  2. Click "Family" for the Community (family) app
  3. Add the Contact phone number and email 
  4. They will receive a text message with a one time 4 digit code to register 

More info on the Community App: All About the Community App

Click here to view more instructions and printable guides for the Community App for families, residents and staff. 


There's an unlimited number of contacts, including landlines and cell phones, and you can always view contacts under the App Entered section. 

Add contacts by staff 

Use this method if you are not inviting a family member to the Community app and staff add contacts directly. Only outgoing calls can be made. Incoming calls cannot be received. 
  1. Go to the Resident Record and click the Resident's name
  2. Click Create Contact
  3. Select Cell-Landline
  4. Add the phone number, contact name and optional email. 
  5. Click Announcements if you'd like them to receive text or email announcements. 

When doing this method, any calls from Alexa to a contact will show as a randomly generated number from Alexa. You cannot change this. If you want to display a contact name, use the Community app. 

Room to Room Contacts

These can also be called apartment to apartment contacts. They allow one Alexa to call another Alexa in your community. 

  1. Go to the resident's address book in their resident record
  2. Click Create Contact.
  3. Select Room-Room
  4. Select the name. 
  5. They can call each other by saying, "Alexa, call Contact Name"

 Calling FAQs

1. How do I make a video call on Alexa?

Use the Community app to make or receive any video calls. Learn more here!

 

2. Can Alexa call 911? 

No, she cannot. 

 

3. Can Alexa call international numbers? 

No, she cannot. 

 

4. Can Alexa call landlines?

Yes, Alexa can make outgoing calls to landlines. She cannot receive a call from a landline. 

 

5. Who can call Alexa? 

Only contacts that have been added to their personal address book and enabled staff. 

 

6. Can I turn off video calls?

Yes, turn the shutter on your Alexa Show. This is useful for extra privacy. 

 

7. Can Alexa receive voicemails?

No, due to the privacy and security components, Alexa cannot receive voicemails. 

 

8. Will Alexa show me any missed calls? 

No, missed calls will not show on Alexa. We encourage contacts to leave messages if no one picks up. 

 

9. Can Alexa call extension numbers? 

No, she cannot. 

 

10. Can Alexa do drop in? 

No, Alexa cannot do drop in. All calls must be answered by the device either through voice or by pressing the answer button on the screen. 

 

11. Why does the number show as a random number when calling from Alexa? 

The Resident contact name will only display calling through the Speak2 Community app. A random generated number will display when calling a landline. This cannot be changed due to privacy and security of the device. See above.