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Announcements

Send announcements via Alexa, SMS, email or app

Table of content

  1. Web announcements
  2. Schedule announcements
  3. Edit or delete
  4. App announcements
  5. Automated announcements
  6. FAQs


Announcements are alerts sent to Residents and/or Staff/Families via Alexa, text, email. Send to everyone, individuals, multiple residents or groups. They can be sent real-time or scheduled in advance and repeated. An announcement automatically reads out loud and displays on the screen.

Alexa will read the announcement exactly how you write it. Add ellipses (...) between phrases for Alexa to take a pause while reading. You cannot change the voice. It will only read as Alexa's voice. 

 

If a Resident misses an announcement on their Alexa, they can ask, “Alexa, what are my notifications?” to hear the latest announcements. 

💡Download for Residents: Notifications cheat sheet


Web Announcements

You can send an announcement on the homepage or on the Announcement page (left hand navigation).

  1. Go to Announcements widget on the Dashboard or click Announcements on left hand navigation.
  2. Type your Announcement in the text box
  3. Select your recipients. 
  4. Select your type (Alexa, Text/SMS, Email, Staff)
  5. Slide the toolbar to pin the announcement on screen for up to 60 minutes
  6. Click send 

Announcements can be sent to family contacts if they have Announcements enabled in their contact profile. Resident record > Address Book > Contact > Announcement enabled

 

Schedule Announcements

  1. Navigate to the Announcements on the Dashboard or the Announcements page here. 
  2. Type your Announcement in the text box
  3. Select your recipients. 
  4. Select your type (Alexa, Text/SMS, Email, Staff)
  5. Slide the toolbar to pin the announcement on screen for up to 60 minutes
  6. Click "Schedule"
  7. Select the Date/Time and if you'd like this Announcement to repeat. 
  8. Click Send Announcement. It will be sent at the time you selected. You can view all future and past announcements in the calendar view below. 

Edit or delete an announcement

  1. Click the Announcements page on the left hand navigation
  2. Scroll to the bottom to the Calendar view. 
  3. Click the Announcement you'd like to Edit or Delete.
    1. If it is a repeating announcement, you can edit that single announcement or edit/delete all the announcements created. 
  4. Click Delete, or make edits and click save. 


Send an Announcement on the App

  1. Open the Staff App and click "Announcements"

  2. Click the + button in the top right corner

  3. Add your announcement. Type in your text, select your recipients, click "Add to Notifications" and click Send. You cannot send a scheduled Announcement on the app. 

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Automated Announcements

Several automated announcements occur if:

  • Requests are accepted, scheduled, assigned, updated or closed (including dining orders)
  • Automated announcements set for events or activities 
  • Automated announcements set on any services


Announcement FAQs

  1. What is the difference between community news, announcements and notifications?

    Announcements are proactive communications that are worthy of being broadcast without solicitation. Passive communications that residents must solicit on Alexa (Alexa, what are my notifications?). Community News are messages for all residents accessible during the check in route, on screen as signage, by direct request and availablein the resident and family app.