Orders and Requests

Create, accept and fulfill residents requests/orders

Speak2 refers to "requests" and "orders." We typically view "requests" as real-time requests made by residents typically requiring immediate staff assistance. "Orders" are more complex, not immediate, and are often scheduled. Both Requests and Orders are created by staff or residents. 

More information on Services: 

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Resident Requests

Residents can place requests on the Neighbors app or Alexa. Staff can create an Alexa request on behalf of a resident when in the resident's apartment. 

Create a Request on Alexa

1. Say, "Alexa, I need maintenance," or another department, such as caregivers or housekeeping. 
2. Alexa will ask, "What kind of assistance do you need?"
3. Respond back with details. 
4. A notification will sent to the Speak2 Staff app to all online staff in that department
   
   

Order a Service on Alexa 

Create an order by saying "Alexa, Order Service" and select from community services. 

1. Say, "Alexa, order service"
2. Click the department name or say the department number 
3. Click the service name or say the service number
4. Select your add ons
5. Click Submit or say "Yes".
6. Check your request status by saying, "Alexa, open order status." 

Create a Request or Order on the Neighbors app

1. Open the Speak2 Neighbors app and click the department 
2. Select the Service
3. Select Add ons and fill in order details.
4. Choose to have the service now or schedule it. Click send. 

Learn more about the Neighbors app here: Neighbors App

Staff create a Request or Order on the web

There are 2 places to do this. On the Dashboard, use the widget or on the Requests page by clicking the plus button.

On the dashboard, use the widget on the right side

to select:

• Department
• Resident 
• Service
• Order name
• Details
• Photos (if needed)
• Schedule it for now or later 
  
  
  

Staff creates on Requests page

1. Navigate to Requests on the left hand navigation
2. Click the Create Request button on teh right side of the screen to create new request. 

1. Fill in all the details, same as above using the widget. 

Filter by staff, resident, or department. The Reports page provides all the details on the request. You can expand to see each column in a calendar view or full screen.

Staff create requests on the Staff app

1. Click the Bell icon top left corner
2. Select the resident
3. Select the department
4. Select the service and enter all relevant details.