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Neighbors (resident) app

The Neighbors app is the Speak2 resident app

Table of content

  1. Features
  2. Register or join the neighbors app
  3. Make a request
  4. Register for an event
  5. Add likes
  6. View groups or directory 
  7. Custom links

The Speak2 Neighbors (Residents) app is available on iOS and Google Play store. 

Download the Neighbors App PDF and share with your residents:

neighbors-app

Neighbors app featuresIMG_3327

  • Order Services
  • Update Resident likes
  • Manage address book
  • Make a request
  • Check on current, future and past requests
  • View and add to resident calendar
  • View dining menu
  • Check in with your community
  • View Directory and Groups. 
  • Search for residents with similar likes
  • View community announcements
  • Access community specific links 

 

How to join the Neighbors app

  1. Go to their Resident Record > Address Book > App Entered. 
  2. Select "Resident" checkmark. Add their cell phone and email.
    1. There is only one relationship manager per resident. If a family wishes to join the Family app, the Resident (the relationship manager) will invite them from the Neighbors app. 
    2. If a family member is already the relationship manager, the Resident can still access the Resident (Neighbors) app. The family member must invite them from the Community app Address Book. 
  3. They are sent a one time 4 digit code to sign up via SMS and email with instructions to sign up. 
    1. Download the app from the app store. Click "Sign up", enter the 4 digit case sensitive code, complete the details, check accept terms and click Submit.

 

We recommend enabling "Face ID" and having residents write down their password during the sign up process. If they forget their password, they can click "Forget Password" and receive a code to reset it. 

Make a request on the Neighbors app

  1. Click Order Service
  2. Click the Department name
  3. All active/bookable services will display. Select the service 
  4. Select any add ons if available
  5. Enter order name, all relevant details and a photo
  6. Click Now to request the service immediately. Click Schedule to request a time
  7. Click Send

If you click cancel, it will bring you back to the list of Services. 

Click Status at the top left to view any request status!!

Register for an event on the Neighbors app

  1. Click Calendar
  2. Click the day the event is occurring
  3. Click the event name. 
  4. To register or attend an event, click "Not Attending". It will change from gray to green and the label will change to "Attending"
  5. To deregister, click the green button. It will change to "Not attending" .

Add Resident Likes on the Neighbors app

  1. Click the profile icon in the top right corner
  2. Click each Subject to open up possible likes. There are subcategories, so click each one to view available options. 
  3. Click the checkbox off for your "likes"
  4. These will save to the Resident Record in Speak2 staff portal

Send automated announcements for events or activities matching residents likes. They'll receive an announcement on Alexa, SMS and email suggesting they might like that activity based on their interests.

View Groups and the Directory on the Neighbors app

Click the Social icon to view any resident groups created and enabled for Resident View. You can then view your Resident Directory and search for any common interests among the community. 

To see which Groups are enabled for Resident View, visit the Groups page and see if the Resident Group checkmark is enabled. 

 

Custom Links

You can add up to 3 custom links in the Neighbors app. Please email support@speak2family.com or your Speak2 main liaison with the links you'd like to add.