Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Neighbors (resident) App

The Neighbors app is the Speak2 resident app

Table of content

  1. Register or join the neighbors app
  2. Make a request
  3. Register for an event
  4. Add likes
  5. View groups or directory 
  6. Custom links

Access the Neighbors app on the web: http://neighbors.speak2family.com/

The Speak2 Neighbors (Residents) app is available on iOS and Google Play store. 

Neighbors app features
  • Order Services
  • Update Resident likes
  • Manage address book
  • Make a request
  • Check on current, future and past requests
  • View and add to resident calendar
  • View dining menu
  • Check in with your community
  • View Directory and Groups. 
  • Search for residents with similar likes
  • View community announcements
  • Access community specific links 

 SCR-20251124-nnukDownload the Neighbors App PDF

 


Join the Neighbors app

app-invite-neighbors
  1. Go to their Resident Record > Address Book > App Users
  2. Click  "Invite to App" > select Neighbors 
  3. Enter in their name, phone number, email and select if they want to receive announcements
  4. They are sent a one-time 4 digit code via SMS and email to register. The code also displays on the web invite. It is case sensitive. 

Enable "Face ID" and have residents write down their password during sign up process to help them remember their password.

If they forget, click "Forget Password" and a code will be sent to reset their password. 

Android phones will sometimes auto enable the biometric verification feature.

You can turn this off by following the steps here: Steps to turn off biometrics from Google

There is one relationship manager per resident.

If a family wants to join the family app as well, they can be invited by the resident or by another staff member via the steps above but selecting Family app. 

Make a request on the Neighbors app

  1. Click Order Service
  2. Click the Department name
  3. All active/bookable services will display. Select the service 
  4. Select any add ons if available
  5. Enter order name, all relevant details and a photo
  6. Click Now to request the service immediately. Click Schedule to request a time
  7. Click Send

If you click cancel, it will bring you back to the list of Services. 

Click Status at the top left to view any request status!!

 

Register for an event on the Neighbors app

  1. Click Calendar
  2. Click the day the event is occurring
  3. Click the event name. 
  4. To register or attend an event, click "Not Attending". It will change from gray to green and the label will change to "Attending"
  5. To deregister, click the green button. It will change to "Not attending" .

 

Add Resident Likes on the Neighbors app

  1. Click the profile icon in the top right corner
  2. Click each Subject to open up possible likes. There are subcategories, so click each one to view available options. 
  3. Click the checkbox off for your "likes"
  4. These will save to the Resident Record in Speak2 staff portal

Send automated announcements for events or activities matching residents likes. They'll receive an announcement on Alexa, SMS and email suggesting they might like that activity based on their interests.

 

View Groups and the Directory on the Neighbors app

Click the Social icon to view any resident groups created and enabled for Resident View. You can then view your Resident Directory and search for any common interests among the community. 

To see which Groups are enabled for Resident View, visit the Groups page and see if the Resident Group checkmark is enabled.