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Neighbors (resident) App

The Neighbors app is the Speak2 resident app

Table of content

  1. Register or join the neighbors app
  2. Make a request
  3. Register for an event
  4. Dimensions of Wellness & Likes
  5. Social & posts
  6. Custom links

The Speak2 Neighbors (Residents) app is available on iOS and Google Play store. 

Access the Neighbors app on the web: http://neighbors.speak2family.com/

Neighbors app features

neighbors-app-overview

  • Request a service or make an order
  • Update Resident likes
  • Manage address book
  • Check on current, future and past requests
  • View and add to resident calendar
  • View dining menu
  • Check in with your community
  • View Directory and Groups
  • Search for residents with similar likes
  • View announcements & news
  • Access community specific links
  • Create and interact with Posts

App Cheat Sheet: Download here

Web Cheat Sheet: Download here

 


Join the Neighbors app

app-invite-neighbors
  1. Go to their Resident Record > Address Book > App Users
  2. Click  "Invite to App" > select Neighbors 
  3. Enter their name, phone number, email and select if they want to receive announcements
  4. They are sent a one-time 4 digit code via SMS and email to register. The code also displays on the web invite. It is case-sensitive. 

Enable "Face ID" and have residents write down their password during sign up process to help them remember their password.

If they forget, click "Forget Password" and a code will be sent to reset their password. 

Android phones will sometimes auto-enable the biometric verification feature.

You can turn this off by following the steps here: Steps to turn off biometrics from Google

There is one relationship manager per resident.

If a family wants to join the family app as well, they can be invited by the resident or by another staff member via the steps above but selecting Family app. 

Make a request on the Neighbors app

  1. Click Request Service
  2. Click the Department name
  3. All active/bookable services will display. Select the service 
  4. Select any add ons if available
  5. Enter order name, all relevant details and a photo
  6. Click Now to request the service immediately. Click Schedule to request a time
  7. Click Send

Click Status button at the top right to view any request status!!

 

Register for an event on the Neighbors app

  1. Click Calendar
  2. Click the day the event is occurring
  3. Click the checkmark on the right or tap into the event and click "Register for this event"

 

Add Resident Likes on the Neighbors app

  1. Click the profile icon in the top right corner
  2. Click Edit (top right corner) 
  3. Scroll down to Dimensions of Wellness
  4. Tap to save each like and open each category 
  5. These will save to the Resident Record in Speak2 staff portal

Send automated announcements for events or activities matching residents' likes. They'll receive an announcement on Alexa, SMS and email suggesting they might like that activity based on their interests.

 

Social: Posts, Groups, Feed & the Directory 

Share a Post, interact with neighbors, view your Groups and the Directory. 

  1. Create a Post
  2. View Group information such as Docs and members
  3. View your personal Feed
  4. View the Directory and search for residents with common interests