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Service library

Create services, orders and events

Table of content

  1. About services
  2. Create a service
  3. Service add ons
  4. Edit a service

About Services

Speak2 calls all events, products, care activities, and anything else done for residents and their families a “Service”. Even food can be viewed as a “service”. All your services can be found in your Service Library and you can filter by categories or search for a specific event.

∗ About Groups and Services ∗

All services have a groups selection. This is used to filter services based on a group that a resident/customer belongs to. For example, there may be a "Requires Car Service" group. If I assign that group to a service called "Car Service", then only people in the "Requires Car Service" will see that service in the web, app or Alexa interfaces. Groups provide a way to display specific services for specific people in a very succinct manner.

If no group is assigned to a service, it will be made available to everyone.

Active Services & Naming

Note that you can determine which service categories are active by the checkbox in this list in the Services Management page.

You can also "rename" a service category to match your branding or culture. For example, if you prefer to call "Concierge" "Front Desk", you cna change the label and save. All apps and Alexa presentations of that category will reflect your name changes.

 

Create a service

  1. Click Services under the Wrench icon in the top right corner
  2. Click Create Service to add a new service
  3. Fill out the form with the appropriate details. Be aware of Group assignment.
    • Choose a Location/Asset - choose a location or asset that is associated with the service. This drives capacity and availability
    • Choose a Category 
    • Short Description - this is what will appear on Alexa and in apps. 
    • Select the Department the service is connected to 
    • Add a URL if there is an external URL or video that is associated with this service.
    • Upload an image that will be associated with this service and display on screens.
    • Click "Doc" to associate any documents or images with this service.
    • Bookable - select this to enable residents to register or sign up for an event or service.
    • Share to Calendars - service is added to resident calendar
    • Display in Signage - when selected this service will be displayed on TV screens and Alexa screens.
    • Auto Notification/Auto Announcements - when selected the system will automatically send an announcement and set notifications to residents about this service.

Service Add ons

Add additional attributes and items to the service. They're shown as options to check off. 

For example, if the Service is "Faucet Repair," Add-ons could be parts and new faucet. If the service is "Yoga", potential add-ons can be a yoga mat, yoga blocks or water bottle.


Defaults and Profile details

Add tags, costs, dimensions of wellness, tax details, integration codes and more. Click each tab to check off different details. Some highlights:

  • Internal cost - the cost to your community for this service for internal cost management purposes.
  • External cost - the cost displayed to the resident and tracked in the resident record.
  • Minimum requirement - minimum number of people needed for this service.
  • Maximum requirement - maximum number of people allowed for this service. 
  • Waiting List Enabled - select this to have a waiting list if the service reaches maximum requirements.
  • Points - track points attainment for this services. 
  • Click Details to add a billing code or integration key. 

services details

Edit a service on the web

  1. Click the wrench icon top right corner and select Services
  2. Search or click on the service you want to edit.
  3. The service will open and you can edit any details.