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Service notifications and alerts

How residents will be alerted of updates

Table of content

1. Types of alerts

2. How to set up alerts

3. When do residents receive a notification or update

Types of Alerts

Residents can receive updates to their orders or requests through Alexa, app, email, and SMS.

Email (3)-1

Email (4)-1

Setting alerts in Services

You will determine how a resident will be notified based on these settings. 

Active Live service. If checked off, it will not be visible. 
Bookable Residents can register, sign up, or order this service
Share to Calendars Event or service is added to the resident and staff (if applicable) calendars. 
Display in Signage Signage will rotate on their Alexa until the service is over
Auto Notification

Notification on Alexa, text, and email N minutes prior
Auto Announcement Announcement on Alexa, text, and email N minutes prior

Auto notification & auto announcement toggle are default to send to Registered (or booked) residents.

Toggle On to "All" to send to all Residents! This is useful for events and activities. 

When do residents receive updates? 

Requests such as "Alexa, I need help" or "Alexa, order service" will send notifications to the resident based on the defined alerts you set. Most alerts are predefined in the Service Library. 

  • Requests are accepted, assigned, or scheduled by staff 
  • Requests are updated, rescheduled, reassigned or reopened
  • They do NOT receive an alert if there is an update to the Request details. They will view these updates by saying, "Alexa, open order status" or viewing the Order Status in Neighbors app (bell icon top center screen)

Residents will only receive SMS and email alerts if they are enabled and their information is added.