Table of content
Types of Alerts
Residents can receive updates to their orders or requests through Alexa, app, email, and SMS.
Turn on "Enable Announcements" for the Neighbors app invites. You can edit or change the email or phone number to receive announcements.
Setting alerts in Services
You will determine how a resident will be notified based on these settings.
| Active | Live service. If checked off, it will not be visible. |
| Registration | Residents can register, sign up, or order this service |
| Waiting List | Enable a waiting list once the max capacity for the registration is met. |
| Share to Calendars | Event or service is added to the resident and staff (if applicable) calendars. |
| Display in Signage | Signage will rotate on their Alexa until the service is over |
| Auto Notification |
Notification on Alexa, text, and email N minutes prior |
| Auto Announcement | Announcement on Alexa, text, and email N minutes prior |
Auto notification & auto announcement toggle are default to send to Registered (or booked) residents.
Toggle On to "All" to send to all Residents! This is useful for events and activities.
When do residents receive updates?
Requests such as "Alexa, I need help" or "Alexa, order service" send notifications to the resident based on you defined alerts.
- Requests have been received.
- Requests are accepted, assigned, or scheduled by staff
- Requests are updated, rescheduled, reassigned or reopened
They do NOT receive an alert if there is an update to the Request details.
To find out the status of any order, say "Alexa, open order status" or click Order Status icon in Neighbors app (bell icon top center screen)