New to the team?
Learn the knowledge base and the most popular features for your role
Table of content
Discover the knowledge base
The Knowledge Base has articles and a search bar.
- Type in a keyword in the search bar to find related material.
- Articles. Click into each category to see articles and subcategories. Each article has steps, screenshots and a video walk through.
Reach out to your community liaison
- Discover your community's specific goals and focus. Is it requests? Is it dining?
- Residents can use Alexa, Neighbors app or the TV app on their Fire TVs to play an order or interact with content. Which is most popular in your community?
Read the resident cheat sheets (ask your Speak2 liaison) or visit here.
Explore by departments
Typical features used by department. These are suggestions and industry based. This covers GENERAL usage - there are more features and different ways to use Speak2!
| Department | Typical Features Used |
| Activities | Service calendar |
| Signage | |
| Announcements | |
| Survey/QoD | |
| Resident likes | |
| Universal Services | |
| Neighbors app | |
| Prntyr | |
| Care | Managing requests |
| Care tracking | |
| Video calls | |
| Announcements | |
|
Maintenance & |
Managing requests |
| Room tracking | |
| Announcements | |
| Concierge | Checkin and greeting |
| Announcements | |
| Mail is in | |
| Requests dashboard | |
| Live call | |
| Admin | Staff logins |
| Resident record | |
| Staff apps | |
| Reporting | |
| Neighbors app invites | |
| Contacts and address books |
Support Team
Ask a question or share an issue with our support team. Our support team works Monday-Friday 8:00 AM - 8:00 PM EST. You will receive a response within 48 hours of your submission.
You can contact the support team a few different ways:
- Search in the Knowledge Base for your question or keyword
- Email support@speak2family.com
- Click the question mark in the top left corner of your Staff App